Contact
Ask about the road first
Before the load, before the date, before anything else. If we can tell you now that your lane will not take a full-size vehicle, that is a better conversation than the one on the morning.
Send three photographs
The gateway from the road looking in. The narrowest point of the lane. And anything overhead — a branch, a line, an archway. Those three settle most access questions before anybody visits, and they take you a minute rather than an email exchange.
Or send the six numbers
The gatepost gap, the narrowest point of the lane, the nearest turning place, any weight or height limit on the approach, what the surface does when wet, and what is overhead. They are set out in full on the home page, with how to take each one.
If something went wrong
Write and say so plainly. Your booking contract covers claims and the time limits on them, and we would far rather deal with it directly than leave you reading clauses on your own.